Call Forwarding:

To enable call forwarding:

1. 1. Press the Forward soft key from the phone’s idle display or press Home arrow over to Forward icon.
   2. Select a Forwarding Type from Always, no Answer, and Busy.
   3. Enter a number to forward all calls to.
   4. For No Answer, enter the number of rings before forwarding.
   5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm call forwarding is enabled.

To disable call forwarding:

1. Press the Forward soft key from the phone’s idle display or press Home arrow over to Forward icon.
2. Select a Forwarding Type from Always, no Answer, and Busy.
3. Press the disable soft key.

-Call forwarding is not available on shared lines.

-If call forwarding is configured on the call server(invoked using * code dialling), then particulars and menu options may vary.

To configure call forwarding from a different extension or from an outside line:

Dial your office phone number and then press * when voicemail picks up

Enter your passcode and press #

Selection option 4 for call forwarding options. The options are:

1 – Activate

2 – De-activate

3 – Change your forwarding destination

4 – Listen to your forwarding status

Call Transfer:

The old Meridian phones used “conference”(three-way call) as the transfer option.  We just labelled it “transfer”.  You were able to say on the line after the transfer and have a three-way call. If you rather transfer calls that way, use “Conference” instead of “Transfer”.

Transferring a call:

By default the phone will do a consultative transfer, meaning you will speak to the person before sending the call over to them.  If you would like to do a Blind Transfer, hold down the transfer key and select Blind.

1. Press the Transfer button .
2. Dial a number or choose a contact.  Blind transfers the call immediately. Consultative rings the other user.
3. If you chose Consultative, press the Transfer key after speaking with the user.

-Transfer may be cancelled during establishment by pressing the Cancel soft key.  The original call resumed.

Setting the Default Transfer Type:

1. Press the Home key.
2. Arrow over to Settings icon.
3. Select Settings – Basic – Preferences – Default Transfer Type.
4. Select either Blind or Consultative.
5. Unless the transfer is held, all subsequent transfers will automatically default to your selected type.

Conference Calls:

Initiating a Three-Way Conference Call:

1. While on a call press ‘More‘ and then ‘Confrnc‘ soft keys.  The active call will be placed on hold and  the message “Conference with” will display.
2. Dial the third party, then press the ‘Send‘ key or just press a contact key.  If that person doesn’t answer or you need to cancel for some reason, press the ‘Cancel‘ soft key.
3. After the third party answers, press the ‘More‘ and then the ‘Confrnc‘ key to join the calls.
4. When finished talking, hang up or press the ‘End Call‘ soft key to disconnect from the call.

Tip:  Pressing the Hold key will put both parties on hold at the same time.

Creating a Conference Call Using the ‘Join’ Soft key:   You can create a conference call at any time between an active call and a call that is on hold.

1. During an active call, press the ‘More‘ soft key.
2. Press the ‘Join‘ soft key. A conference is created with the active call, the call on hold, and yourself.
3. Press the ‘End Call‘ soft key to disconnect from the conference.

Splitting a Three-Way Conference Call:

You can split a conference call into two separate calls on hold, allowing you to speak to one party privately, to disconnect from one leg of the conference and continue speaking to one party, or to dial another party while both conference parties are on hold.

• To speak privately with one of the parties in the conference:
  1. Press the ‘Split‘ soft key to split the conference in two separate calls on hold.
  2. Use the navigation arrows to select the party to whom you want to consult with privately, then press the ‘Resume‘ soft key to speak.
  3. To return to both parties, select the ‘More‘ softkey, then ‘Join‘ soft key.
  4. To disconnect from both parties, press the ‘End call‘ soft key.
• To disconnect one leg of the conference call and continue speaking with remaining party:
  1. Press the ‘Split’ soft key to split the conference into two separate parties on hold.
  2. Use the navigation arrows to select the party that you want to disconnect from the conference, press the ‘Resume‘ soft key to announce goodbye, and then hang up by pressing the ‘End Call‘ soft key.
  3. To return to the remaining party, press the ‘Resume‘ soft key.

• To dial another number while both conference parties are on hold:
  1. Ask both callers to stay on the line.
  2. Press the ‘Split‘ soft key to split the conference into two separate parties on hold.
  3. Press  ‘New Call‘ soft key and enter the phone number, then press ‘Send‘ or just press the contact key.
  4. Talk privately.
  5. Press the ‘End Call‘ soft key to return to both conference parties on hold.