Telephone Services
Current Phone Services at Truman State University
At Truman State University, we currently support two types of phone services:
Analog Phones:
Many users have a standard analog phone that allows making, receiving, and transferring calls. Analog phones use dedicated phone lines and connect through black phone ports across campus. When moving locations, analog phone lines must be physically rewired to relocate extensions. Any analog phone is compatible with this service. Departments are responsible for purchasing their own analog devices. Voicemail is available for analog phones, with an option to receive voicemail via email. Additional features can be enabled using codes listed on the Feature Codes page.
Polycom Digital Phones:
Polycom handsets are digital phones provided through our current service provider for an additional monthly fee. These phones connect via network cables (blue network ports) rather than dedicated lines, with computers able to connect through the phones’ passthrough ports. Polycom phones can be moved without rewiring, but 911 address information must be updated accordingly by the phone team. Polycom phones offer advanced call handling, including multiple lines (up to six on the VVX300 and twelve on the VVX400), allowing users to manage incoming calls for others, such as department secretaries who field calls for multiple staff members.
Please refer to the other pages at phones.truman.edu for additional information about these services or e-mail phones@truman.edu with any questions.
For help with service issues, to make changes to an existing service, or to add an extension, please contact the IT Service Center at 660-785-4544.
Upcoming Phone System Migration
Truman State University will transition to a new phone provider this December to enhance service reliability and introduce modern communication tools.
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Emergency phones such as blue lights and elevators will migrate around December 1.
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General phone migration will occur December 15–19, after finals.
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Users with existing Polycom VVX300 or VVX400 phones will retain these devices and gain additional web portal and mobile app access.
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Users without Polycom phones will receive Polycom E220 VoIP handsets programmed to their extensions.
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Some phone lines without recent usage may not be reactivated during migration.
More detailed information about the migration and future phone services will be shared as the process progresses.