Telephone Services

Current Phone Services at Truman State University

At Truman State University, campus extensions are provided through the Crexendo VIP cloud phone platform, with options for a web-based phone and several models of physical VoIP desk phones.

Web Phone (Computer-Based Calling)

  • Many employees use only the Crexendo VIP Web Phone instead of a physical desk phone.
  • The Web Phone runs in a browser and lets you make and receive calls from your campus extension.
  • You can listen to voicemail, adjust call forwarding/answering rules, and use chat and other VIP features from your computer.

Polycom VVX300/VVX400 Desk Phones

  • Some offices continue to use Polycom VVX300 or VVX400 VoIP desk phones that were reprogrammed to work with the new Crexendo system.
  • These phones connect to the campus data network (blue network ports) and can share the network connection with your computer using the phone’s passthrough port.
  • VVX phones support multiple line appearances, which is helpful for high‑volume users such as department secretaries who answer calls for multiple extensions.

Poly Edge E220 Desk Phones

  • Users who previously had analog handsets now use Poly Edge E220 IP phones for their campus extensions.
  • These phones connect directly to the network and are powered over Ethernet (PoE), so no separate power adapter is required.
  • If your office has only one network jack, the phone includes a passthrough Ethernet port so your computer can remain connected through the phone.

Managing Your Phone Settings (Crexendo VIP Portal)

  • Each user manages personal phone settings (voicemail, voicemail‑to‑email, call forwarding, and Web Phone access where enabled) through the Crexendo VIP portal at https://portal.crexendovip.com/portal/.
  • To sign in the first time, use the “Forgot Password” option and enter your extension followed by @TrumanSU (for example, 1234@TrumanSU) as the login name.
  • After setting a password, you can log in to configure voicemail, voicemail‑to‑email, call forwarding, and use the Web Phone (if enabled for your account).

Additional Information and Support

  • Step‑by‑step guides and screenshots for the Web Phone, VVX handsets, Poly Edge E220 phones, and the Crexendo VIP portal are available on the other pages at https://phones.truman.edu/.
  • For help with service issues, to make changes to an existing service, or to add an extension, please contact the IT Service Center at 660‑785‑4544 or email phones@truman.edu.