Current Phone Services at Truman State University

At Truman State University, campus extensions are provided through the Crexendo VIP cloud phone platform, with options for a web-based phone and several models of physical VoIP desk phones.

Web Phone (Computer-Based Calling)

Many employees use only the Crexendo VIP Web Phone instead of a physical desk phone.
The Web Phone runs in a browser and lets you make and receive calls from your campus extension.
You can listen to voicemail, adjust call forwarding/answering rules, and use chat and other VIP features from your computer.

Polycom VVX300/VVX400 Desk Phones

Some offices continue to use Polycom VVX300 or VVX400 VoIP desk phones that were reprogrammed to work with the new Crexendo system.
These phones connect to the campus data network (blue network ports) and can share the network connection with your computer using the phone’s passthrough port.
VVX phones support multiple line appearances, which is helpful for high‑volume users such as department secretaries who answer calls for multiple extensions.

Poly Edge E220 Desk Phones

Users who previously had analog handsets now use Poly Edge E220 IP phones for their campus extensions.
These phones connect directly to the network and are powered over Ethernet (PoE), so no separate power adapter is required.
If your office has only one network jack, the phone includes a passthrough Ethernet port so your computer can remain connected through the phone.

Managing Your Phone Settings (Crexendo VIP Portal)

Each user manages personal phone settings (voicemail, voicemail‑to‑email, call forwarding, and Web Phone access where enabled) through the Crexendo VIP portal at https://portal.crexendovip.com/portal/.
To sign in the first time, use the “Forgot Password” option and enter your extension followed by @TrumanSU (for example, 1234@TrumanSU) as the login name.
After setting a password, you can log in to configure voicemail, voicemail‑to‑email, call forwarding, and use the Web Phone (if enabled for your account).

Additional Information and Support

Step‑by‑step guides and screenshots for the Web Phone, VVX handsets, Poly Edge E220 phones, and the Crexendo VIP portal are available on the other pages at https://phones.truman.edu/.
For help with service issues, to make changes to an existing service, or to add an extension, please contact the IT Service Center at 660‑785‑4544 or email phones@truman.edu.