Conference Calls

To set up a conference call for up to three people:
1. Press the “Conference” soft key during an active call. The call is placed on hold.
2. Enter the number or extension of the second party and press the “Send” soft key.
3. Press the “Conference” soft key again when the second party answers. All parties are now joined in the conference.

Park Function

Call Park is a feature that allows you to place a call into a hold queue that allows another user to retrieve the call themselves instead of performing a direct transfer. Call Parks must be created by an administrator for users to utilize them. All Call Park extensions will be in the 9000 range such as Call Park 1 would be extension 9001, Call Park 2 would be extension 9002, etc. An administrator can program as many Call Parks for users as needed and can be done in the Call Queue section of the VIP Portal for Managers.

To place a call in a Call Park:
1. While on a call, press the “Transfer” soft key or the “Transfer” hard key. This will place the call on hold.
2. Dial the extension of the Call Park and press the “Transfer” soft key or the “Transfer” hard key.
3. The call is now in the Call Park that you sent it to.
4. If you have assigned your Call Parks to the feature buttons on your phone:
a. While on an active call, select the feature button for the call park and the call will be instantly assigned to that call park.
b. The feature button for that call park will show the call that is there for anyone who has the call park assigned to one of their feature buttons.

To Retrieve a Call from the Call Park:
1. Dial the extension of the Call Park that the call was sent to, and press “Send” or wait 4 seconds.
2. The call is now transferred from the Call Park to your extension.
3. If you have the Call Park assigned to a feature button, simply press the feature button for the Call Park and it will be transferred to your extension.