Answer a Call When Not On Another Call:

• Lift the handset.

Answer a Call When On Another Call:

• Press the “Answer” soft key. OR
• Press (the down arrow) to access the new call. OR
• Press the Select button in the center of the arrow navigation buttons.

In each case, the incoming call is answered, and the original call is placed on hold.

NOTE: The Soft Keys change based on what you are doing on the phone.

Making a Call

Internal Calls:

• Lift the handset.
• Enter the desired extension and press the “Send” soft key.

External Calls:

• Lift the handset.
• Enter the desired 10-digit number using the keypad.
• Press the “Send” soft key or wait 4 seconds for the system to dial the number.
• If you are using the speakerphone, enter the 10-digit number and press “Send” or wait 4 seconds.

To place a call on hold:

1. While on a call, press the “Hold” soft key or the “Hold” hard button.
2. The line is now on hold and flashing on your phone only.

To pick up a call on hold:

Press the “Resume” soft key or the “Hold” hard button.

Transferring a Call:

There are two ways to transfer a call: Attended and Unattended.

Attended: This option puts the caller on hold while you confirm that the receiver of the call can take the call. To perform this option:

1. Press the “Transfer” button and the caller will be put on hold and another line will be activated.
2. Dial the phone number or extension and press “SEND (#).”
3. Inform them that a call is coming and confirm they can receive it.
4. Press the “Transfer” button again (Hanging up will also complete the transfer).

The call is now being transferred to the desired extension or number and you can hang up. If the person does NOT want you to transfer the call to them, you can press the “End Call” soft key and then connect back to the caller (who is still on hold) and let them know.

Unattended: This option immediately transfers the call to the extension or number. To perform this option:

1. Press the “Transfer” button and the caller will be put on hold and another line will be activated.
2. Dial the phone number or extension.
3. Press the “Transfer” button again to complete the transfer.

Checking voicemail:

1. Press the Home button, navigate to Messages, Select Message center, then Connect. Note: Some handsets (VVX300 and VVX400 models) also have an Envelope button that will dial the message center directly when pressed.
2. When prompted, enter your voicemail PIN and press #. (If you have not set one, it will be 1234.)
3. After your PIN is accepted, the system will announce a voicemail summary starting with the number of new and saved messages.